Technical support

We’re here when it matters.

Mixologiq machines are built for reliability. When support is needed, solutions are designed to resolve issues quickly and keep service running.

Quick Troubleshooting

Your Machine won’t start ?

if the machine does not power on, check the following basics first:

  • Ensure the power cable is securely connected.
  • Verify that the main switch is turned on.
  • Confirm the machine is plugged into a suitable power outlet (110V or 220V depending on your region).

When drinks are not pouring as expected, take these steps to identify the cause:

  • Verify that bottles are properly installed in their slots.
  • Run calibration to confirm accurate pours.
  • Check that the pump tube is correctly positioned.

The refrigeration system is designed to keep ingredients cold once they are already pre-chilled. It does not lower warm liquids to serving temperature. To maintain optimal cooling:

  • Always load bottles with pre-chilled ingredients.
  • Make sure the machine has sufficient ventilation space and that the ingredient compartment door is fully closed.
  • If the refrigerated section still fails to hold temperature, contact our support team.

If an error message appears on the display:

  • Restart the machine and try again.
  • If the message reappears, note the error code and contact support for assistance.

Regular cleaning prevents most common issues. To keep performance consistent:

  • Follow the semi-automatic cleaning procedure at least once per service day.
  • Always drain water properly using the outlet before shutting down the machine.

Preventive Maintenance

Designed to support long-term reliability and minimise downtime:

  • Clean and sanitise pumps regularly to prevent blockages
  • Keep calibration up to date to ensure consistent cocktails
  • Schedule biannual maintenance with your distributor or service partner
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Need Technical Assistance?


Our dedicated support team is here to help with troubleshooting, maintenance, and product-related inquiries.

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